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Thursday 21 January 2010
By Leland Vandervort on Thursday 21 January 2010, 12:16 - alert
Some customers located on networks in France Telecom (Orange, OpenTransit, etc.) may be experiencing difficulties accessing Gandi Services. A network incident has occurred within the FT network and is affecting many of their customers' access to large portions of the internet. France Telecom are working to resolve the issue.
We will keep you updated as more details are made available.
Update: 13:50 CET: The issue at France Telecom appears to have been resolved.
Tuesday 12 January 2010
By Leland Vandervort on Tuesday 12 January 2010, 16:18 - Maintenance
In order to deploy the new version of the website, we will be performing maintenance tomorrow morning (13 January) between 06:00 and 08:00 CEST.
During this time the Gandi website and the reseller APIs will be inaccessible. It will not be possible, therefore, to perform any operations to purchase, renew or modify Gandi products during this time. This maintenance should last less than half an hour but we we are of course leaving sufficient margin in case a rollback may be necessary.
The VPS Server, Gandi Mail, Blogs, Gandi Sitemaker, and other Gandi services will not be affected by this maintenance.
We apologise in advance for any inconvenience.
Gandi Technical Team
Friday 8 January 2010
By Leland Vandervort on Friday 8 January 2010, 09:14 - Maintenance
We have detected a partial outage in one of our datacenters affecting a number racks. Our technical teams are investigating the issue and we will keep you informed as further details become available.
Several services are impacted and customers may experience service degradation with the Gandi Website, Gandi Mail, and some transactional activities via the site.
The Hosting platform is not impacted.
We apologise for any inconvenience caused.
EDIT [10:42] : The outage is caused by a faulty network equipment. We are working on the full resolution of the problem. But Gandi services should not be degraded anymore.
Wednesday 6 January 2010
By Ryan on Wednesday 6 January 2010, 18:41 - cn
Tuesday 5 January 2010
By Lyn on Tuesday 5 January 2010, 11:28 - me
The Registry in charge of .ME (nic.me) extensions is offering a -50% promotion in creating new .ME domains. Domain transfers and renewals are not affected by this promotion.
This means creating new .ME domain names are on sale at $12.00, or 7£, (excluding tax) for A rates until February 1st 2010.
Thursday 24 December 2009
By flyou on Thursday 24 December 2009, 12:24 - Maintenance
We will be performing a maintenance during the night of 30-31 December.
This maintenance will start at 00:00 AM CET, December the 31th and finish at 01:00 AM CET.
During this time most Gandi services will be impacted.
All operations will be supended throughout the maintenance period.
Thank you for your understanding.
EDIT : We will performing an other maintenance during the night of 29-30 December between 00:00 AM and 00:15 AM CET. Operations will be suspended during few minutes.
EDIT 30 dec. 00:25 AM__ : maintenance take more time than expected.
EDIT 31 dec. : Maintenance completed.
Monday 21 December 2009
By Lyn on Monday 21 December 2009, 15:49 - Gandi
We would like to bring to your attention that two holiday celebrations fall on Fridays this year (December 25th and January 1st ) which means our support team will also be deservedly celebrating these events.
Our team will none-the-less be present, although reduced in numbers, the following Saturdays – (December 26th and January 2nd ) to assure our continued customer service.
In the case of a serious problem with one of your servers during this period, please indicate in your request that your server is *blocked*, so that the engineers on standby can quickly take action.
If you have a renewal, or some other delicate operation to make, we would especially advise you to avoid doing it during these days, and send in advance your request (= now would be best).
Our customer service department wishes you and yours all the best for the holiday season.
Sunday 20 December 2009
By Nicolas on Sunday 20 December 2009, 19:43 - alert
We experiment a major outage in one of our datacenter rooms. We'll keep you updated as soon as we have additional information.
Please accept our apologies for the inconvenience
Gandi team
20:26 CET it was a power outage, services are coming back now
20:55 CET Gandi's website is back online, as well as email. The GandiBlogs will return shortly as well as the servers that were affected. We are currently verifying the disks' Raid state
00:10 CET All services are now stable, however we have still received no communication from our hosting partner as to the cause of the outage. As such we are remaining on standby in case of any further incident
09:20 CET 21/12/09 Equinix have scheduled a maintenance window at 10:30 CET to switch over to generator power. There should be no impact to services, but our teams are on alert in case this activity does not go according to plan.
--11:10 CET 21/12/09__ Equinix have not yet effected the switchover. Our teams are still on standby alert while we wait for an update.
11:30 CET 21/12/09 Equinix have now effected this switchover.
Wednesday 9 December 2009
By Ryan on Wednesday 9 December 2009, 18:18 - hk
Gandi does not just limit its development of new extensions to European countries. If we get many requests for a particular extension and if it does not have major conditions along with it, then we will be happy to add it. 
We are therefore pleased to announce that we now provide .HK Hong-Kong domains!
This extension is open to everyone, though you will be asked for a contact ID number for each owner contact, depending on the type of the account. Individuals will need to provide their passport number; companies, associations, and public organizations will need to enter their business or association registration number.
.HK domains are available for €24 (£22, $35) excl. VAT under A rates. Note that transferring a .HK domain is more expensive (€60, $99, £60 excl. VAT) than a creation, though it adds a year to the expiration date.
You can see all .HK prices here.
More information on the extension can be found here.
By Ryan on Wednesday 9 December 2009, 15:31 - eu
Monday 7 December 2009
By Ryan on Monday 7 December 2009, 10:17 - pt
Friday 4 December 2009
By Leland Vandervort on Friday 4 December 2009, 14:06 - Maintenance
Our technical team will be performing maintenance on the Gandi Mail platform overnight tonight, starting at midnight (00:00 CET), for a duration not more than one hour.
During this time, reception of emails will continue to function normally, but customers will be unable to access their mailboxes via POP, IMAP or the WebMail.
Once this maintenance has been completed, you will again be able to access your mailboxes.
This activity is being undertaken to improve the performance of our mail platform, and is the first in a series of schedule maintenance activities.
Thank you for your understanding.
Thursday 26 November 2009
By aegiap on Thursday 26 November 2009, 12:29 - Hosting
A new version of the 2.6.18-xenU Linux kernel is available for hosting servers. This version contains fixes for 4 security flaws (CVE-2009-3002, CVE-2009-2848, CVE-2009-1895, CVE-2009-1337) and enable the CONFIG_IP_ROUTE_FWMARK option.
A quick changelog is available.
As a new kernel version imply new modules, you can use this process to update your kernel modules on your server if you have the root access.
In order to make use of this new version, you will need to restart your server, which you can do simply with the linux command "reboot" if you have root access to your server. In case of GandiAI, the web interface allow you to restart your server. We will thus allow you to make arrangements to effect this reboot according to your own scheduling requirements.
The technical team.
Friday 13 November 2009
By Leland Vandervort on Friday 13 November 2009, 16:12 - Maintenance
We will be performing a major network maintenance operation during the night of 19 to 20 November in order to further improve our infrastructure.
This maintenance will commence on 20 November at 01:00 AM CET and finish at 07:00 AM CET.
During this time, three connectivity outages are expected, each lasting approximately one hour and will impact most Gandi services.
All hosting operations will be suspended throughout the maintenance period.
We apologise in advance for any inconvenience caused.
Thursday 12 November 2009
By Ryan on Thursday 12 November 2009, 18:33 - Hosting
Tuesday 10 November 2009
By Ryan on Tuesday 10 November 2009, 11:38 - mobi
By Leland Vandervort on Tuesday 10 November 2009, 08:00 - Maintenance
As a result of a minor software upgrade on one of our distribution switches between 07h20 and 07h45 CEST, customers may have noticed two brief interruptions in network connectivity for the hosting DNS and network access for some servers. The upgrade procedure was intended to be non-service-affecting following the in-service-software-upgrade mechanism. We apologise for the inconvenience and are investigating the issue with the manufacturer to ensure that any software upgrades are transparent.
Monday 9 November 2009
By Leland Vandervort on Monday 9 November 2009, 11:42 - Hosting
Today we are opening the beta-test phase for the implementation of IPv6 on our hosting platform.
As a reminder, IPv6 is the successor to the current IPv4 upon which the internet is based, and given the generous attribution of the early IP addresses, the IPv4 address space is rapidly running out of available adresses.
Its replacement is gently making its appearance across the internet. An IPv6 address is made up of 128bits as opposed to 32bits for an IPv4 address. We are moving from 2^32 available addresses to 2^128 (excluding reserved allocations, of course) which gives us a few decades.. erm.. centuries to breathe! 
If you wish to participate in the beta test phase, you must:
- Have some basic knowledge of IPv6
- Have a Gandi server in expert mode (i.e. with root access)
- Send us a request to participate to ipv6beta@gandi.net and include your gandi handle/user-id. (You will receive an email by return with the procedure to follow).
Initially, we will limit the beta test to approximately 50 servers, so don't wait to send in your request!
As usual, you can comment on this post here...
Thursday 5 November 2009
By Ryan on Thursday 5 November 2009, 08:38 - am
Wednesday 4 November 2009
By Ryan on Wednesday 4 November 2009, 17:06 - ht
Monday 2 November 2009
By Ryan on Monday 2 November 2009, 17:15 - me
Thursday 29 October 2009
By Ryan on Thursday 29 October 2009, 11:30 - alert
Thursday 22 October 2009
By Leland Vandervort on Thursday 22 October 2009, 16:30 - Hosting - Maintenance
We will be performing major upgrades to our network distribution infrastructure during the nights of 28 to 30 October. (This is the maintenance rescheduled from 21-23 October) During this time Gandi services will experience a number of intermittent disruptions in connectivity beginning at 1am (CEST) with maintenance activities finishing by 7am (CEST) each day. We will, nevertheless, endeavour to minimise impact to services where possible, but given the scale of the upgrades being performed, most services will encounter at least some disruption. Gandi Hosting will be the most affected during this operation, with an expected cumulative total of approximately 90 minutes of network outage. Other Gandi services will be partially affected.
We apologise in advance for any inconvenience this work may cause.
UPDATE 2009-10-30 05:20 CET: This work has now been completed and brings additional capacity, resilience and performance to the distribution layers of the network. We will be scheduling a further maintenance in the coming weeks to further enhance the features of the new hardware that has been installed. We will of course keep customers informed nearer the time.
Wednesday 21 October 2009
By Leland Vandervort on Wednesday 21 October 2009, 09:03 - Maintenance
We will be performing major upgrades to our network distribution infrastructure during the nights of 21 to 23 October. During this time Gandi services will experience a number of intermittent disruptions in connectivity beginning at 1am (CEST) with maintenance activities finishing by 7am (CEST) each day. We will, nevertheless, endeavour to minimise impact to services where possible, but given the scale of the upgrades being performed, most services will encounter at least some disruption. Gandi Hosting will be the most affected during this operation, with an expected cumulative total of approximately 90 minutes of network outage. Other Gandi services will be partially affected.
We apologise in advance for any inconvenience this work may cause.
EDIT : The network upgrades are deferred until a further date.
Monday 19 October 2009
By flyou on Monday 19 October 2009, 15:37 - alert
We have encountered a disruption of services due a problem in our Blogs platform from 02:57 AM CEST to 03:18 AM CEST.
We apologize for the inconvenience
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