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Thursday 2 July 2009

Explanation of the outage that lasted 4 hours

Dear Customers,

As some of you may have noticed, we experienced a power outage from 11:30 AM to 3:30 PM (CET) today. We apologise for the inconvenience caused.

The company which manages the datacenter, that houses one of our server rooms performed maintenance this morning on some of their electrical equipment. Unfortunately, a human error by the provider undertaking the maintenance led to a total blackout of the datacenter for several minutes. The outage impacted many major companies on the internet (Dailymotion, Skyblog, Pixmania, etc.), as well as a portion of our customers.

Our system automatically transfers data to another server room in the event of a problem and it was working normally until the threshold was reached too quickly. There are several reasons for this: a massive outage on a scale seldom seen, combined with our choice to build-up the other server locations gradually rather than all at once, a server rebooting process that still requires perfecting and the success of our free server operation...in short, a chain of events caused this outage for some of you.

It goes without saying that we will examine what we could have been done at our end to prevent this, for example, a quicker building up of the other server locations (the hosting operation helps this enormously), and the continued optimization of the rebooting script (in the event that the electricity gods or the datacenter's subcontractor are still out to get us).

Additionally, we will ensure we refund you for today, and are at your disposal for any additional requests you may have. We will be adding one day to the expiration date for all of the affected hosting resources throughout the day.

Please accept our sincere apologies for this inconvenience. We are working to ensure that our infrastructure is built-up in a way which assures good performance and excellent management, so that ALL of you can benefit from our technology.

Technical note: In the event of a Gandi AI server, if your server responds but one of your services (web, ftp, etc.) is not working correctly, you can fix this by simply stopping and starting your server from Gandi's website. In the event that you have an expert server, we recommend that you activate your account's emergency console and execute a fsck command on your disks.

click here to comment this news

Electrical problem in one of our data centers

A part of our hosting platform has been impacted by a total power outage in one of our data centers. We are currently working on the problem so that the situation can return to normal ASAP.

We will, of course, provide you with additional information on this incident once we have reestablished the service.

12:20 UPDATE: the power outage is over in datacenter 1. The servers are all restarting automatically, though it will take about half an hour for all of the affected servers to be rebooted, given the large number involved.

13:20 UPDATE: it will finaly take more time for some customer as the hosting backend is highly stressed. We will check that all servers will be back up at the end of the process.

15:30 UPDATE : the servers have now all been rebooted, however, some remain that need an fsck check. We are taking care of that.

Wednesday 1 July 2009

Your server for free this summer!

Summer has come and this has put us in the mood to make you happy...

Continue reading...

Sale on .EU domains

Following a promotion at the registry. We will be offering .EU domain creations for €4 excl. VAT instead of €12 excl. VAT. This sale will last until August 31st and does not concern renewals or transfers.

Sale on .US domains

Following a promotion at the registry. We will be offering .US domain creations for €4 excl. VAT instead of €12 excl. VAT. This sale will last until July 31st and does not concern renewals or transfers.

Sale on .INFO domains

Following a promotion at the registry. We will be offering .INFO domain creations for €4 excl. VAT instead of €12 excl. VAT. This sale will last until August 31st and does not concern renewals or transfers.

Sale on .IN domains

Following a promotion at the registry. We will be offering .IN domain creations for €8 excl. VAT instead of €16 excl. VAT. This sale will last until September 30th and does not concern renewals or transfers.

Maintenance on Gandi Network Infrastructure

We are performing some minor maintenance on the access and distribution layers of the Gandi Network.  During this time, users may experience slight interruptions of connectivity for the hosting services, but these should last only at most a minute or so for the network to restabilise.

We apologise for any inconvenience.

Update: This maintenance is now completed. (15:15 CEST)

Tuesday 30 June 2009

Late mail delivery for 27% of email mailboxes

Following a minor incident on the GandiMail platform, 27% of the email mailboxes have be experiencing late delivery (5h maximum). No emails will be lost.

update 05h15 : the delay on the mail delivery is now resorbed.

Please accept our apologies for any inconvience this may have caused.

Friday 26 June 2009

Liberalisation of the Internet - Special Report


In 2010, the geography of the Internet is set to expand significantly, as ICANN will liberalise the market for domain name extensions. Gandi have commissioned a report from The FutureLab to see how consumers and businesses view this change.
More about the liberalisation process

Is this a squatting opportunity or a branding opportunity?

2/3 of businesses don't realise domain extensions are being liberalised next year. But those businesses that do know about this (like Deloitte) are excited about the opportunities in the areas of global branding. However corporates are also concerned that brand protection mechanisms need to be in place at the new registries, a view that has been raised by Microsoft.
More about the impact on businesses. Inc video interview with COO Gandi.net

Will the net become full of pointless domains?

Many consumers are confused about what liberalisation means and are concerned by the rise of squatting, phishing and advertising clogging up the domain space. However they do feel a real connection with localised domain names, e.g. .london, .paris. nyc, etc., and communities they are interested in, e.g. .music, .movie, .sport. There is also a growing Generation Y group interested in self publishing and being associated with certain brand names like .facebook, .myspace, .moonfruit.
More about the impact on consumers. Inc video interview with Marketing Director Gandi.net

Will this mean the end of 'Dot Com'?

Will 'Dot Com' decline with the advent of new geographical, brand and interest group based extensions. Or will this give Dot Com a chance to clean up its act and reclaim its prime real estate from pay per click ads, squatters and unresolved web addresses.
More about the evolving landscape

Domain_space_sm_gif.gif

The evolving landscape of the internet following liberalisation


Why did Gandi commission this independent report

At Gandi we feel strongly about the future of the internet. We commissioned this report because we want to keep the domain space free for consumer and commercial use. We think this is an important enough issue that people need to understand the impact on them as consumers and businesses. How do you want these new domain territories to be governed? and are there lessons to be learned from how we've used our existing domain space? More about the report

Download the report in full

To comment on this come to our special report pages

Thursday 25 June 2009

Launching of .JP domains

Hello,

As a somewhat different choice, we have gone outside Europe and chosen to launch an Asian extension. You can now register and manage .JP domain names (the official ccTLD of Japan) at Gandi.

The extension is usually reserved for the Japanese, though we can provide you with a local contact for free that will let you register it, even if you are not in Japan.

.JP domains may be registered for €72 excl. VAT under A rates. Please note that we do not yet manage the transfer of .JP domains automatically.

You may see the .JP information page here: https://www.gandi.net/domain/jp/info
The complete .JP price list can be found at: https://www.gandi.net/domaine/prix/detail/jp/

The .ME.UK is available

Hello,

Today we have added the possibility of registering domain names in .me.uk, which is the UK extension that is designed for individuals. The extension nonetheless remains open to all. It may be registered for a minimum of 2 years at a rate of €6 under A rates.

You may see the .ME.UK information page here: https://www.gandi.net/domain/me.uk/info

The complete .ME.UK price list can be found at: https://www.gandi.net/domaine/prix/detail/nl/

Tuesday 23 June 2009

Gandi SiteMaker Incident (fixed)

An incident has occurred with on Gandi SiteMaker platform which has rendered your websites offline. We will keep you informed of the situation as soon as the problem has been identified. Please accept our apologies for any problem this may have caused. 10:38 => incident fixed.
11:00 => Following the network outage and subsequent impact on the SiteMaker service, we need to perform some emergency maintenance to bring the file system back up. It should take about an hour, in the meantime, there will be a maintenance page showing.
13:00 => Maintenance done

Friday 19 June 2009

IPv6 for Gandi (coming soon!)

As a long-time registrar, we are aware of the importance of keeping up with the internet, as well as trying to be at the forefront of changing technologies as we have done for the past four years. Now it's time to do the same with IPv6!

Continue reading...

Monday 8 June 2009

Customer Service Disruption [resolved]

Hello, Due to a problem with the fiber optic network at our headquarters, the customer service department is unavailable until further notice. Please accept our apologies for any inconvenience this may cause.

UPDATEThe support team once more has access to all of its tools, though has a large backlog to recover. We are doing everything possible to return to an acceptable quality of service.

Saturday 6 June 2009

Incident on the hosting.

Due to a network equipment failure, some virtual machines are now unreachable. Our staff is currently working on fixing this issue. We apologise for any inconvenience.

12:15 AM : All maintenance are completed.

Friday 5 June 2009

European weekend!!!

Over the past few months, hopefully you will have noticed that we have been offering you an increasing number of European extensions. This is our current mission, and I can assure you that it sometimes borders on epic proportions! :)

This is so that we do not forget that are are part of a larger union, Europe, and that all of us have an important role to play this weekend: vote!

Continue reading...

Thursday 4 June 2009

Network Infrastructure Upgrades - 4-5-6 June 2009

We will be performing upgrades to our optical network infrastructure during the nights of 4-5 and 5-6 June 2009 to install new optical mulitplexers. During this activity, customers may experience several short periods of interruption to Gandi services lasting approximately five minutes each. The work, however, will be performed in a staged manner to minimise the impact on service. This work will further optimise our network infrastructure as well as providing additional capacity for growth in the coming months and years so that we can endeavour to provide the highest quality service for our customers.

We apologise in advance for any inconvenience that this work may cause.

Update: 6/6/09 07h00: These upgrades have been successfully completed.

Wednesday 3 June 2009

New tools for .TEL domains

Two months after the launch of the .TEL extension (March 24th 2009), the registry Telnic, has announced that over 200,000 .TEL domains have been registered.

Continue reading...

Launching of .NL

Today, we are pleased to announce that we will be releasing .NL domain names. The official extension of the Netherlands is the 3rd largest country-specific extension in Europe (after .de and .co.uk), and the 4th largest in the world (with .cn in first place, with over 3 million active domain names).
It is available for registration to everyone at Gandi, because if you do not have a local contact for the administrative contact of the domain, we will automatically provide you with one for free.
See the .NL information page: https://www.gandi.net/domaine/nl/info

The extension is sold at €6 excl. vat for E rates, €12 excl. vat for A rates.
See the price list: https://www.gandi.net/domaine/prix/detail/nl/

Note that for .nl transfers, you need to accompany your order with the faxing of a signed document to the registry.

Spring makeover: Gandi is changing its colors! (or colours!)

It is true that the summer vacation - lounging about, and getting a nice tan - is on its way, though we have chosen to do the opposite! By staying in doors and slapping on the sun cream we will be making our website lighter and brighter!


3 years after the big makeover (Gandi V1 to Gandi V2), we felt that it was time to brighten up our website. So that's what we did!

This version is not yet Gandi V3, it is more of a transitional stage, which has incorporated only subtle changes here and there - lightening up the graphics and making everything easier to read. Let’s call it Gandi V2.5!

As always, we welcome your comments, criticisms, reactions, large random shipments of candy…

As usual, click here to comment

Thursday 28 May 2009

How the domain name industry works - polluting the name space

Would you trust a 'for profit' company to represent your best interests? Perhaps. But when your interests diverge, will they represent you or themselves?

Following the overwhelming success of our first article on the domain name industry (1 comment ;-), we naturally thought you were begging for more! I know, I know registrars and registries can be a bit dull, but it is important. Believe me when something goes wrong with your domain name, understanding this can be quite important. So if we look at how and where issues can be dealt with, and who has influence in the industry it sheds a bit more light on the subject.

Continue reading...

Tuesday 26 May 2009

Interruption in the reception of English support mails

Dear all,

Due to the recent implementation of a new software application for the management of your support requests, we have encountered a problem whereas mails sent from the support form on the English version of our website were not being sent to our support team over the past few days.

However, because we have a record of mails that were sent via the form, we have been able to recover these "lost" mails and re-inject them into our support processing tool. Our team is working overtime to assure that we get your questions replied to as soon as possible. If your problem is particularly urgent, please contact us again using the online form (which now works), by including the keyword URGENT in the "domain name" or "IP" field.

It should also go without saying that customers whose activity was financially affected by the non-response to one of these tickets will be able to write to us concerning an eventual compensation, which we will examine on a case-by-case basis.

We ask that you forgive us for this unique service interruption, and accept our apologies for any inconvenience this may have caused.

Sincerely,
The team at Gandi

UPDATE 28/05/09 : We have finished replying to each and every mail that was sent to us during that period. We expect to be within the usual response time shortly.

Friday 22 May 2009

.cc .tv .name domains unavailable from the registries

Due to the unavailabilty of the registry responsible for the .CC, .TV, and .NAME domains, new domain creations are delayed, and real-time operations (whois, DNS changes, etc.) are temporarily unavailable.

We apologise for any inconvenience.

EDIT : The three registries are now available. We apologized for the inconvenience.

Tuesday 12 May 2009

Gandi Mail: maintenance

As a result of an issue detected on one of the Gandi mail file servers, we are performing urgent maintenance on the platform.

During this maintenance, users may experience some service interruptions.

We apologise for any inconvenience this may cause.

Update: 02:18 pm -- maintenance is still in progress.

Update: 08:47 pm : After the end of the maintenance of the storage unit gandimail service was unreachable due to high load. The situation should be completly corrected in the middle of the night. Some maintenance will take place during the night to prevent the problem from happening again.

Update: 11:13 pm: There is no delay in delivery any more. We should perform some maintenance during the night therefor some brief indisponibility could occur.

Update 12/05 06:41am: All maintenance are completed.

Update 12/05 11:22am: Some of our users keep experiencing connection problems to their inbox, and / or unusually long delays in the reception of their emails. Our technical team is currently working on fixing these problems.

Update 12/05 : Maintenance is now complete.

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