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Thursday 21 January 2010

IP Transit Outage in France Telecom

By Leland Vandervort on Thursday 21 January 2010, 12:16

Some customers located on networks in France Telecom (Orange, OpenTransit, etc.) may be experiencing difficulties accessing Gandi Services. A network incident has occurred within the FT network and is affecting many of their customers' access to large portions of the internet. France Telecom are working to resolve the issue.


We will keep you updated as more details are made available.

Update: 13:50 CET:  The issue at France Telecom appears to have been resolved.

Sunday 20 December 2009

Datacenter outage- resolved

By Nicolas on Sunday 20 December 2009, 19:43

We experiment a major outage in one of our datacenter rooms. We'll keep you updated as soon as we have additional information.

Please accept our apologies for the inconvenience

Gandi team

20:26 CET it was a power outage, services are coming back now

20:55 CET Gandi's website is back online, as well as email. The GandiBlogs will return shortly as well as the servers that were affected. We are currently verifying the disks' Raid state

00:10 CET All services are now stable, however we have still received no communication from our hosting partner as to the cause of the outage. As such we are remaining on standby in case of any further incident

09:20 CET 21/12/09 Equinix have scheduled a maintenance window at 10:30 CET to switch over to generator power. There should be no impact to services, but our teams are on alert in case this activity does not go according to plan.

--11:10 CET 21/12/09__ Equinix have not yet effected the switchover. Our teams are still on standby alert while we wait for an update.

11:30 CET 21/12/09 Equinix have now effected this switchover.

Thursday 29 October 2009

Power outage at the datacenter (fixed)

By Ryan on Thursday 29 October 2009, 11:30

Hello,

A power outage occurred at the datacenter, TeleHouse2 this morning from 8:45 AM (Paris time) to 11:00 AM. Gandi houses several servers at that location, and they were affected by that outage, leading to disruptions in the following services:
  • the website http://www.gandi.net
  • operations requiring updates (DNS changes, addition/removal of shares, changes in forwarding addresses, etc.)
  • some email accounts
  • reseller API
Our provider acted quickly to return to a normal level of service, and at this time everything is up and running again. You may notice a delay of about an hour in the updating of your domain's DNS (if you requested that they be changed while the incident was underway), however.

This incident is unrelated to the maintenance that we had scheduled for last night, and was completely beyond our control.

Thank you for your patience and understanding.

Monday 19 October 2009

Incident Gandi Blogs

By flyou on Monday 19 October 2009, 15:37

We have encountered a disruption of services due a problem in our Blogs platform from 02:57 AM CEST to 03:18 AM CEST.

We apologize for the inconvenience

Thursday 15 October 2009

A stupid phishing attempt is underway!

By Ryan on Thursday 15 October 2009, 15:39

Hello,

We have heard from many of our customers that they have been receiving phishing emails.

These mails take the following form:

Dear user of the yourdomain.com mailing service!

We are informing you that because of the security upgrade of the mailing service your mailbox (you@yourdomain.com) settings were changed. In order to apply the new set of settings click on the following link:

http://yourdomain.com/owa/service_directory/settings.php?email=you@yourdomain.com%from=yourdomain.com%fromname=vous

Best regards, yourdomain.com Technical Support



The phishing scheme seems idiotic at first, because the clickable URL uses your own domain name.

In reality, however, the link is not the real link, which points to an external server, and asks you to perform a download, which seems to be a version of a known trojan called Zeus/Zbot.

The server(s) in question is/are already registered in the various anti-phishing systems.

In any case, we recommend that you continue to remain vigilant, since one stupid phishing attempt can hide another !

We will take this opportunity to remind you of the basic rules of use.

You must always verify when you enter your password that you are on Gandi's website, our SSL certificate is an EV Business certificate, and is Green in your web browser's address bar. It is not possible for an idiot internet criminal to get one of these (at least, not yet...).

Thursday 16 July 2009

Gandiblog : database problem

By flyou on Thursday 16 July 2009, 00:35

We are current experiencing an issue with the Gandi Blogs database.

Technical teams are currently working to solve the issue.

We apologize for any inconvenience this may cause.

EDIT : Problem was fixed at 01:47 AM CET

Monday 13 July 2009

Gandiblog : issue

By flyou on Monday 13 July 2009, 12:02

We are current experiencing an issue with the Gandi Blogs infrastructure.

We are currently working to resolve the problem.

We apologise for any inconvenience this may cause.

Update: database problem fixed

Thursday 2 July 2009

Electrical problem in one of our data centers

By Ryan on Thursday 2 July 2009, 11:39

A part of our hosting platform has been impacted by a total power outage in one of our data centers. We are currently working on the problem so that the situation can return to normal ASAP.

We will, of course, provide you with additional information on this incident once we have reestablished the service.

12:20 UPDATE: the power outage is over in datacenter 1. The servers are all restarting automatically, though it will take about half an hour for all of the affected servers to be rebooted, given the large number involved.

13:20 UPDATE: it will finaly take more time for some customer as the hosting backend is highly stressed. We will check that all servers will be back up at the end of the process.

15:30 UPDATE : the servers have now all been rebooted, however, some remain that need an fsck check. We are taking care of that.

Tuesday 23 June 2009

Gandi SiteMaker Incident (fixed)

By Ryan on Tuesday 23 June 2009, 09:52

An incident has occurred with on Gandi SiteMaker platform which has rendered your websites offline. We will keep you informed of the situation as soon as the problem has been identified. Please accept our apologies for any problem this may have caused. 10:38 => incident fixed.
11:00 => Following the network outage and subsequent impact on the SiteMaker service, we need to perform some emergency maintenance to bring the file system back up. It should take about an hour, in the meantime, there will be a maintenance page showing.
13:00 => Maintenance done

Friday 3 April 2009

Network: Global Crossing IP Transit Degraded

By flyou on Friday 3 April 2009, 04:07

Due to a technical problem at Global Crossing, we experienced an interruption of two of our internet transit connections. Although the traffic was transferred to our other transit connections, some users may have experienced a slight interruption to service for a few moments while internet routes reconverged.

The two connections went down at 02:48 (CET) and were restored fully operational at 04:45 (CET).

Please accept our apologies for this inconvenience.

The incident has now been resolved.

Tuesday 17 February 2009

.EU Maintenance

By Nicolas on Tuesday 17 February 2009, 12:17

EURid will perform system maintenance on Tuesday, 17 February. The maintenance will be carried out during the maintenance window, between 18:00 and 23:00, Central European Time. They expect to limit downtime to the first half hour. All Gandi services related to .EU domains (purchase, renew, update...) will not be possible during that time.

Monday 19 January 2009

Delay in hosting operations

By Ryan on Monday 19 January 2009, 15:20

Hosting operations (start/stop/reboot, machine creations, etc.) are currently suspended. Our teams are currently working on the problem which will be fixed within the hour.

16:00 CET Problem fixed

Saturday 3 January 2009

Hosting : add/renew shares beta customers

By flyou on Saturday 3 January 2009, 14:59

On the virtual machines, adding and removing shares are delayed. Our technical team is working to fix this issue. This incident only involve *beta customers*.

We apologize for the inconvenience.

UPDATE : The incident is closed, operations running normally at present.

Thursday 20 November 2008

GandiMail : slight disturbance

By Sam on Thursday 20 November 2008, 19:08

You may be experiencing slight perturbations on GandiMail (slowness of reception).

We are currently working to restore a normal flow.

We apologize for the inconvenience.

Edit : The Gandimail service is now running. All the slow emails in spool file are now delivered to your mailboxes.

Thursday 30 October 2008

Problem with a Beta filer not responding

By Ryan on Thursday 30 October 2008, 15:41

Filer 18 (SATA) is currently not responding. We are going to progressively shut down the 375 servers that are on this filer in order to assure that there is no data corruption.

Our technical team is currently on location and working on solving the problem. We estimate that this will be resolved within an hour.

Please accept our apologies for any inconvenience this may have caused.

UPDATE: The problem has been identified as being hardware-related. Our technicians are currently making the necessary repairs. We will keep you informed of our progress. As a reminder, this hardware is no longer used on the final release architecture.

UPDATE: We have built a new filer, and VMs are now restarting on it. We are watching your fscks, this seems okay everywhere. An overload of the filer was anticipated for the evening, though has been absorbed nicely. We will soon be migrating this filer to SAS.

Friday 1 August 2008

Problem: Registry server down (fixed)

By Ryan on Friday 1 August 2008, 14:43

Since 12:00 GMT today, one of our servers that communicates with the registries has stopped responding.

This meas that certain domain name operations are not possible. Our technicians are on location and fixing the problem. We will keep you informed as to the progress of this incident.

In the meantime, please accept our excuses for this delay in the processing of your orders.

UPDATE: Everything has returned to normal at 13:45 GMT. In the next 4 hours, we will be performing some necessary maintenance that will last a maximum of a quarter of an hour, in order to secure the other equipment.

Thursday 24 July 2008

DNS problem with french ISP.

By aegiap on Thursday 24 July 2008, 09:42

At the moment we are experiencing some network troubles with the free.fr DNS.

All Gandi hosting services are not reachable (using domain name) with a connectivity by free.fr.

We are working on a workaround for the problem.

EditSeems to be fixed by free.fr at 9.55 CET

Saturday 5 July 2008

Gandiblog Incident

By Soraya on Saturday 5 July 2008, 15:59

We have been encountering serious performance problems with GandiBlog.

Our teams are working to re-establish service as quickly as possible.

Please accept our sincere apologies.

EDIT 16:24(CET) : the problem was fixed.

Console access to hosting VM.

By aegiap on Saturday 5 July 2008, 11:22

The console access to hosting VM was unavailable for few hours. The service is now running.

Monday 30 June 2008

DNS attack underway

By Ryan on Monday 30 June 2008, 16:13

Hello,

A DDoS attack against our DNS is currently underway. We are in the process of countering it, though given the size of the attack, it is possible that there may be some temporary perturbations.

UPDATES
  • 16:28 CET Attack terminated
  • 17:00 CET New attack underway
  • 17:42 CET New DoS attack is now terminated.

The technical team

Saturday 5 April 2008

Gandi Hosting incident

By Nicolas on Saturday 5 April 2008, 12:09

Hello,

We currently experienced a network problem with our datacenter. Our engineers try to fix it as soon as possible.
Edit: 1.30PM CET incident fixed
Please accept our apologies for the inconvenience,

Thursday 6 March 2008

Gandi Database Incident

By Ryan on Thursday 6 March 2008, 10:53

Hello,

Since yesterday, we have had problems with our database. Indeed, several tables crashed randomly, and for no apparent reason. The incidents only lasted several minutes each time because our technical team quickly reacted and corrected the situation.

We are of course in the process of searching for the cause of this problem, and we apologize for any inconvenience this may have caused you. If you are impacted by this situation, please try your operation a few minutes later.

Monday 25 February 2008

Operation delays [terminated]

By Arti on Monday 25 February 2008, 11:20

Due to a technical problem declared last night at around 5.30pm, all Hosting operations are taking much too long. We therefore recommend you avoid operations which halt your server, such as "Stop" or "Reboot".

Service should be back to normal in the next 2 hours, that is to say around 1.30pm Paris time.

We apologise for the disturbance.

EDIT 4:45pm :Older operations are going through but a few others are being added to the load. Which doesn't help, to be honest. The incident is therefore still ongoing. We will keep you informed.

EDIT 5:45pm :Incident over, thank you for your patience.

Monday 18 February 2008

Incident underway [terminated]

By Ryan on Monday 18 February 2008, 15:51

We are currently experiencing a problem that is affecting operations on Gandi Hosting and Gandi Mail.

Our teams are working to re-establish service as quickly as possible.

Thank you for your understanding.

Note: Return to normal at 15:45 GMT