Gandi IWI Blog

We wish to express our sincerest apologies for the quality of our Gandi Mail service yesterday, Monday 3 March 2008. Some of you unfortunately received mail with more than 3 hours' delay, which is simply unacceptable.

The problem is mainly due to an abnormally significant load on our mail servers. On 'normal' days, we already manage more than 10 million e-mails (80% or 90% being spam). Delivering top-quality service is an every day struggle which should be made transparent to you. Yesterday was clearly a failure. We could have silenced it and looked the other way, but that doesn't correspond to our aims and to who we are. As always, we prefer to be totally transparent, to confirm that the problem has been identified and that we are working on it fully.

Our platform will therefore be modified in upcoming weeks to give you more comfort in your mail management. Until then - and starting from now - we are going to add machines and change some settings so as to ensure less delays when we experience spamming of several hundreds of thousands of e-mails.

Finally, just a word of advice for those of you who are still on the old mail platform and the old DNS (full1.gandi.net or ns7.gandi.net): I strongly recommend that you migrate to the new DNS and to Gandi Mail, which globally works better. To do so, all you need to do is click the 'Manage' link in the mail section of your domain management interface and follow the procedure.

As explained, maintaining an excellent quality of products and services is a priority, and this is adequately reflected in our timetable.

You can discuss this with us at the Gandi Bar.

After a brief product stabilization period, and to celebrate our new Gandi news system, we are restarting our "What's up" blog entry series to give you a view of the new services available at Gandi as we roll them out.