Hosting - Maintenance
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Monday 29 December 2008
By Ryan on Monday 29 December 2008, 10:37
Hello,
The database that manages hosting operations is currently non-responsive. This means that the following hosting operations are temporarily unavailable: creations, reboots, installation of new packages, the addition/removal of shares, etc...
This situation will not prevent your servers from running.
Our technicians are currently working on this problem and we will keep you informed as to our progress in real-time. Please accept our apologies for any inconvenience this may cause.
Sincerely,
The Gandi Team
UPDATE 11:19 (CET): The incident is closed and the platform is running normally at present. Thank you for your patience.
Tuesday 23 September 2008
By Ryan on Tuesday 23 September 2008, 15:50
Hello,
So that we can update the hosting platform in preparation for the eagerly awaited "final version", access to your hosting account will be interrupted for a few hours due to maintenance tomorrow from 9.30 CET. If you have an urgent problem with one of your machines in the meantime, please contact our customer care department.
19.30 CET: update done.
The Gandi Team
Wednesday 27 August 2008
By Ryan on Wednesday 27 August 2008, 16:06
We are quickly nearing the end of the beta testing phase, and this means that we will soon be announcing the grand opening of our web hosting service!
This means that we are going to proceed with several updates of our infrastructure. These updates will unfortunately cause some minor disruptions (loss of connection, suspended operations, etc...) for all the Gandi servers.
These updates will occur at various times (day and night) and will last between 15 seconds and 60 minutes depending on the nature of the operation.
We cannot provide you with an exact schedule of when the operations will be performed, as you will surely not even notice the majority of them and also as we need to maintain some flexibility in their implementation.
The change in the server storage architecture, as well as other network improvements (which we will speak of soon) means that we need to perform this migration, and these frequent updates.
Of course, we will assure that these updates will be performed with as little interruption in service as possible, and let you know if any problem occurs.
Please accept our apologies in advance for any inconvenience this may cause.
See you soon for the grand opening of Gandi Hosting! :D
If you would like to comment on this, please feel free to visit the
Gandi Bar!
Wednesday 20 August 2008
By Ryan on Wednesday 20 August 2008, 20:58
We will be performing network maintenance on Thursday, August 12st. There will be an interruption of about 30 seconds on each server between 06.00 GMT and 22.00 GMT. Please accept our apologies for any inconvenience this may cause.
Tuesday 12 August 2008
By Ryan on Tuesday 12 August 2008, 18:25
As you know, we are getting ready to launch our hosting service this fall, and are currently fine-tuning our platform to provide you with the level of service that you have come to expect from Gandi.
Today, at 20.00 GMT (or 2:00 PM for those of you in Minnesota) we will be increasing our connectivity with the United States and Great Britain! It is therefore possible that you might experience some slight disruptions with your server(s) during the implementation of this improvement.
Wednesday 25 June 2008
By Ryan on Wednesday 25 June 2008, 10:21
The involuntary rebooting of servers last night around 17:30 GMT requires a more detailed explanation. Last night, during an update that was being performed in order to improve our storage system, all the servers went into "Kernel Panic", and rebooted themselves. The update operation continued to be performed simultaneously, though of the several thousand servers it took several hours for the less fortunate ones to finish rebooting. For 99% of you, the reboot was completed around 22:00 GMT.
The situation this morning is still problematic for certain servers:
- For those that have the status "Running", but do not respond, a simple reboot via our web interface may fix the problem
- For those of you that have a "Read-only" disk, a "FSCK" on the disk is necessary via either SSH or console
- For the other cases, please send a mail to our support department, and we will take care of you this morning
Tuesday 24 June 2008
By Ryan on Tuesday 24 June 2008, 14:46
We are going to quickly perform some maintenance on a limited number of machines tonight, Tuesday June 24th 2008 around 20:00 GMT. This will put your servers on "pause" for 30 minutes at the most.
Please accept our apologies for the inconvenience.
The Gandi Team
20:40 CEST: maintenance has been cancelled, and handled during the vm incident below to reduce downtime.
Tuesday 17 June 2008
By Kalou on Tuesday 17 June 2008, 14:56
We are about to proceed with a software upgrade of the hosting platform. Servers that are already running will not be impacted -- no downtime is to be expected.
The upgrade will last about one hour during which you will not be able to perform any new operations
on your server such as reboot, stop/start, disk attach/detach...
We will keep you informed as to the progress of the operation.
5.30PM (CET) Maintenance completed
Friday 23 May 2008
By Ryan on Friday 23 May 2008, 12:41
The problem that we encountered yesterday on a small number of servers, and that led to a slowing down of the machine, started to affect other servers this morning. We will proceed with a server-restarting operation this afternoon which will correct the problem. This operation will only take a few minutes.
Thursday 31 January 2008
By Arti on Thursday 31 January 2008, 15:46
Sorry for the late notice but, after this maintenance, you're going to love us.
Continue reading...
Saturday 26 January 2008
By Ryan on Saturday 26 January 2008, 13:54
Hello,
Last night a controller card of one of the machines crashed, and so we
had to intervene at about 3:00 AM GMT.
Our teams have fixed the problem and are continuing to make final
repairs, reboot the affected servers, and verify that the integrity of
the entire platform at this time.
Please accept our apologies for the inconvenience,
