Tuesday 5 May 2009
By Leland Vandervort on Tuesday 5 May 2009, 12:15
We are currently encountering an incident with one of our core edge routers and will need to restart the affected equipment. This will cause some of our transit and peering routes to flap for several minutes whilst the network stablilises. Some users may encouter a short but temporary loss of service while routes reconverge.
We apologise for any inconvenience.
Updated (15:00) : The problem appears to be with a memeber at the PaNAP peering exchange in Paris. For the moment we have shut down our port to the PaNAP until the issue there is resolved, at which time we will bring our peering sessions at PaNAP back up.
Updated (18:00): The problem at the PaNAP has been resolved and our BGP peering sessions are now restored.
Monday 4 May 2009
By Leland Vandervort on Monday 4 May 2009, 10:54
We have identified an issue with one of the servers responsible for hosting blog data. We are currently working to correct the problem.
We apologise for any inconvenience.
Edit : Gandiblog are now ok
Wednesday 29 April 2009
By Sam on Wednesday 29 April 2009, 14:29
The access to our Gandimail service in POP3 is slightly problematic. We are actively working on stabilizing this access.
The technical team
Tuesday 21 April 2009
By aegiap on Tuesday 21 April 2009, 12:06
The creation and update of servers using GandiAI is currently taking longer than usual due to an issue with the package server. We are working to resolve the issue.
The technical team.
edit: Following ubuntu gutsy 7.10 end of life and removal from the official repositories, we are setting up a new dedicated mirror. It is currently synching and will be fully available in a few hours.
GandiAI installations will occur at this time with no intervention.
Experts users will benefit from this repository by upgrading /etc/apt/sources.list with the following repositories:
deb http://mirrors.gandi.net/ubuntu-old gutsy main universe multiverse
deb http://mirrors.gandi.net/ubuntu-old gutsy-security main universe multiverse
deb http://mirrors.gandi.net/ubuntu-old gutsy-updates main
deb http://mirrors.gandi.net/gandi/ubuntu gutsy main
edit: problem is now fixed
Wednesday 15 April 2009
By Leland Vandervort on Wednesday 15 April 2009, 09:39
We will be performing scheduled maintenance this morning on our hosting API.
As a result, during this time, basic administrative operations (creation, stop/start of VMs, attachment/detachment of disks, addition/removal of memory/cpu) may be delayed by between 15 and 30 minutes.
We apologise for any inconvenience caused.
edit: maintenance is now finished and did not delay your operations
Friday 27 March 2009
By aegiap on Friday 27 March 2009, 17:18
We will be performing maintenance on the Gandi Mail service tonight (Friday 27th March) at 11h00 (CET) for approximately one hour. Access to mailboxes with IMAP or POP3 may be unreachable. Reception of emails will not be affected.
The technical team of Gandi.
Wednesday 25 March 2009
By Leland Vandervort on Wednesday 25 March 2009, 13:01
We will be performing two minor modifications to our internet routing policy this afternoon at 14:30 CEST and 15:30 CEST. During these times customers may experience a very brief (60 to 90 seconds) interruption to Gandi services, but we will endeavour to minimise the impact insofar as possible.
We apologise for any inconvenience.
UPDATE: This modification has been completed.
By Leland Vandervort on Wednesday 25 March 2009, 11:50
We have encountered an incident on the web mail platform which is impacting the performance of the system. Our technical team is currently working to resolve the issue.
Update : The issue is now fixed. (02h00 CET)
We apologise for any inconvenience caused.
Monday 23 March 2009
By Leland Vandervort on Monday 23 March 2009, 16:11
We will be performing maintenance on the Gandi Mail platform on Tuesday 24 March from 11:00 to 11:30 PM CEST. During this time, customers may experience some minor disruption to the mail service.
We apologise in advance for any inconvenience this may cause.
By Ryan on Monday 23 March 2009, 10:22
Since 7:00 this morning (Paris time), the blogs have been responding slowly due to a heavy load on the database. The problem has been identified and is currently being corrected by our engineers. Please accept our apologies for the inconvenience.
Update 11:30 (Paris time): Blog access has returned to normal
Thursday 19 March 2009
By Leland Vandervort on Thursday 19 March 2009, 17:03
We will be performing a number of significant upgrades to our network and routing infrastructure during the early hours of 20 March 2009, beginning at 2am CET. During this engineering work, Gandi services may be subject to short periods of disruption for approximately two hours. We apologise in advance for any inconvenience that may be caused.
UPDATE: This work as been completed.
Wednesday 18 March 2009
By Leland Vandervort on Wednesday 18 March 2009, 11:13
As a result of an anomaly encountered on our hosting management system, purchases and configurations for hosting shares are temporarily unavailable. We are currently working to resolve the issue.
We apologies for any inconvenience caused.
UPDATE: The problem has been resolved.
Thursday 12 March 2009
By aegiap on Thursday 12 March 2009, 12:24
One of our fileservers encountered a hardware issue which affected blogs and the groups portal for almost 20 minutes.
The problem is now fixed.
We apologize for any inconvenience.
Wednesday 11 March 2009
By flyou on Wednesday 11 March 2009, 18:50
We are going to proceed with some maintenance on gandimail platform between 22:00 PM CEST and 23:00 PM CEST.
During this period some minor interruption may be encountered while accessing your mailbox.
We apologize for any inconvenience this may cause.
EDIT: Done
Friday 27 February 2009
By Ryan on Friday 27 February 2009, 17:37
Following a problem on a storage unit, the hard disks of 215 virtual servers have been rendered inaccessible. We are working on a resolution to the problem. The disks will soon be accessible.
Please accept our apologies for any inconvenience this may have caused.
The Gandi team
Tuesday 17 February 2009
By aegiap on Tuesday 17 February 2009, 19:11
Gandi services were partially disrupted for 25 minutes (from 06:20 PM to 06:45 PM (GMT+2)) due to a technical difficulty on our infrastructure.
DNS services were not affected by this outage.
Please accept our apologies for any inconvenience caused.
The team at Gandi.
Monday 16 February 2009
By Ryan on Monday 16 February 2009, 17:50
Following an incident with one of our transitory network providers, a section of internet users (France Telecom, for example) have been unable to access Gandi's network for about 15 minutes, and an additional 15 to 20 minutes of interruption is anticipated. all of Gandi's services are impacted.
Please accept our apologies for this inconvenience.
The team at Gandi.
By Ryan on Monday 16 February 2009, 12:59
Wednesday February 18th, at 8:30 AM (Central European Time), we are going to proceed with some maintenance on c.dns.gandi.net, which is one of the 3 name servers that are managed by Gandi. This interruption will last from 1 to 5 minutes and should not have any impact on DNS queries, as a.dns.gandi.net and b.dns.gandi.net will be totally operational during this maintenance period.
Update:09:05CET Done
Sunday 15 February 2009
By flyou on Sunday 15 February 2009, 17:03
Following a problem on one of our mail server, the delivery for some mail will be delayed.
We apologize for the inconvenience
EDIT : The issue have been solved
Tuesday 10 February 2009
By Ryan on Tuesday 10 February 2009, 15:20
Following a minor incident on one of Gandi's storage units, we are going to proceed with maintenance immediately. Some email accounts will be unavailable for 15 to 20 minutes. Once the maintenance has ended, you may see delays of up to one hour in the reception of your mail.
We apologize for any inconvenience this may cause, and will do everything possible to reduce your waiting time.
Monday 2 February 2009
By aegiap on Monday 2 February 2009, 17:26
The Gandi Groups (groups.gandi.net) are currently unavailable due to maintenance.
Please accept our apologies for the inconvenience.
EDIT: groups are back
Sunday 25 January 2009
By flyou on Sunday 25 January 2009, 21:34
We are currently moving some mailboxes to a new filer in order to increase their quality of service.
If you have been hit by frequent mailbox access issues last weeks, your mailbox might be unavailable
for a short period during this time.
Please accept our apologies for the inconvenience.
Thursday 22 January 2009
By Ryan on Thursday 22 January 2009, 13:48
Following a software problem on several machines, many servers simultaneously requested a migration to another machine.
The process is automatic, though unfortunately it took some time, given the rather large number of servers that was involved.
Nevertheless, a few servers still remain problematic; they have been identified by our network administrators, who are rebooting them one at a time. Please accept our apologies for any inconvenience this may cause.
Tuesday 20 January 2009
By Sam on Tuesday 20 January 2009, 18:50
EURid, .EU domain names Registry, is proceeding with a maintenance tonight between 7.00 PM and 12.00 AM. .EU related operations (such as pruchase, renewal, technical operations) may not be available during this time.
By Sam on Tuesday 20 January 2009, 12:44
About a third of our customers are currently experiencing delays in with their mail service.
The reason is unfortunately known: the bug we have
already identified is still there, but has taken a slightly different form, and causes the locking of some mail boxes (precisely 160 have been clearly identified).
There are three different situations:
- If you are experiencing a failure of your mail box,
there is nothing to do but wait for us to fix your account.
This will be done automatically and as soon as possible.- If you are experiencing delays in your messages reception,
please wait around half an hour before trying to get your messages again, reception should not be a problem by then.
- If everything is working correctly for you, congratulations, you are among the majority of our customers for which our fixes were successful.
In all cases, we apologize for the inconvenience. We will keep you informed of the measures taken and of our progress in the task of providing you with the perfect email service (= i.e. normal).
