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Monday 7 September 2009

Delays continue for some email mailboxes (resolved)

Hello,

We are still experiencing difficulty with a certain number of GandiMail accounts. A maintenance operation began this morning to fix the problem and to return the situation to normal in the coming weeks.

In the coming months, you will see the release of a new GandiMail platform (v.2) which will provide more stability. We anticipate it being released in the last quarter of 2009.

UPDATE: 09/09/90 - we have installed additional hardware to help with the overload. We are currently migrating the most heavily-impacted customers to the new machine.

UPDATE: 10/09/09 - the platform is responding very well to the modifications we have made

In any case, please accept our apologies if you were affected by this incident.

Sincerely,
The Gandi Team

Thursday 20 August 2009

Delay in mail delivery - fixed

Hello,

Following last night's air conditioning problem in one of our datacentres, we had to slow down some services, including mail. The problem has now been fixed and the service is running at full speed. However, the accumulated delay of last night has consequently delayed the delivery of messages to your mailboxes and forwarding addresses. Still, no mails have been lost, and we estimate that the service will be back to normal by the end of the day.

Please accept our apologies for the inconvenience this may have caused.