Gandi IWI Blog

We experiment a major outage in one of our datacenter rooms. We'll keep you updated as soon as we have additional information.

Please accept our apologies for the inconvenience

Gandi team

20:26 CET it was a power outage, services are coming back now

20:55 CET Gandi's website is back online, as well as email. The GandiBlogs will return shortly as well as the servers that were affected. We are currently verifying the disks' Raid state

00:10 CET All services are now stable, however we have still received no communication from our hosting partner as to the cause of the outage. As such we are remaining on standby in case of any further incident

09:20 CET 21/12/09 Equinix have scheduled a maintenance window at 10:30 CET to switch over to generator power. There should be no impact to services, but our teams are on alert in case this activity does not go according to plan.

--11:10 CET 21/12/09__ Equinix have not yet effected the switchover. Our teams are still on standby alert while we wait for an update.

11:30 CET 21/12/09 Equinix have now effected this switchover.

We will be performing major upgrades to our network distribution infrastructure during the nights of 21 to 23 October.  During this time Gandi services will experience a number of intermittent disruptions in connectivity beginning at 1am (CEST) with maintenance activities finishing by 7am (CEST) each day.  We will, nevertheless, endeavour to minimise impact to services where possible, but given the scale of the upgrades being performed, most services will encounter at least some disruption.  Gandi Hosting will be the most affected during this operation, with an expected cumulative total of approximately 90 minutes of network outage.  Other Gandi services will be partially affected.

We apologise in advance for any inconvenience this work may cause.

EDIT : The network upgrades are deferred until a further date.

We will be performing upgrades to our optical network infrastructure during the nights of 4-5 and 5-6 June 2009 to install new optical mulitplexers. During this activity, customers may experience several short periods of interruption to Gandi services lasting approximately five minutes each. The work, however, will be performed in a staged manner to minimise the impact on service. This work will further optimise our network infrastructure as well as providing additional capacity for growth in the coming months and years so that we can endeavour to provide the highest quality service for our customers.

We apologise in advance for any inconvenience that this work may cause.

Update: 6/6/09 07h00: These upgrades have been successfully completed.

Due to a technical problem at Global Crossing, we experienced an interruption of two of our internet transit connections. Although the traffic was transferred to our other transit connections, some users may have experienced a slight interruption to service for a few moments while internet routes reconverged.

The two connections went down at 02:48 (CET) and were restored fully operational at 04:45 (CET).

Please accept our apologies for this inconvenience.

The incident has now been resolved.

We will be performing a number of significant upgrades to our network and routing infrastructure during the early hours of 20 March 2009, beginning at 2am CET. During this engineering work, Gandi services may be subject to short periods of disruption for approximately two hours. We apologise in advance for any inconvenience that may be caused.

UPDATE: This work as been completed.