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Tuesday 12 January 2010

Maintenance Gandi.Net and API

By Leland Vandervort on Tuesday 12 January 2010, 16:18 - Maintenance

In order to deploy the new version of the website, we will be performing maintenance tomorrow morning (13 January) between 06:00 and 08:00 CEST.

During this time the Gandi website and the reseller APIs will be inaccessible.  It will not be possible, therefore, to perform any operations to purchase, renew or modify Gandi products during this time.  This maintenance should last less than half an hour but we we are of course leaving sufficient margin in case a rollback may be necessary.

The VPS Server, Gandi Mail, Blogs, Gandi Sitemaker, and other Gandi services will not be affected by this maintenance.

We apologise in advance for any inconvenience.

Gandi Technical Team

Friday 8 January 2010

Incident in One of Our Datacentres

By Leland Vandervort on Friday 8 January 2010, 09:14 - Maintenance

We have detected a partial outage in one of our datacenters affecting a number racks.  Our technical teams are investigating the issue and we will keep you informed as further details become available.

Several services are impacted and customers may experience service degradation with the Gandi Website, Gandi Mail, and some transactional activities via the site.

The Hosting platform is not impacted.

We apologise for any inconvenience caused.

EDIT [10:42] : The outage is caused by a faulty network equipment. We are working on the full resolution of the problem. But Gandi services should not be degraded anymore.

Sunday 20 December 2009

Datacenter outage- resolved

By Nicolas on Sunday 20 December 2009, 19:43 - alert

We experiment a major outage in one of our datacenter rooms. We'll keep you updated as soon as we have additional information.

Please accept our apologies for the inconvenience

Gandi team

20:26 CET it was a power outage, services are coming back now

20:55 CET Gandi's website is back online, as well as email. The GandiBlogs will return shortly as well as the servers that were affected. We are currently verifying the disks' Raid state

00:10 CET All services are now stable, however we have still received no communication from our hosting partner as to the cause of the outage. As such we are remaining on standby in case of any further incident

09:20 CET 21/12/09 Equinix have scheduled a maintenance window at 10:30 CET to switch over to generator power. There should be no impact to services, but our teams are on alert in case this activity does not go according to plan.

--11:10 CET 21/12/09__ Equinix have not yet effected the switchover. Our teams are still on standby alert while we wait for an update.

11:30 CET 21/12/09 Equinix have now effected this switchover.

Friday 13 November 2009

Network Maintenance overnight 19-20 November

By Leland Vandervort on Friday 13 November 2009, 16:12 - Maintenance

We will be performing a major network maintenance operation during the night of 19 to 20 November in order to further improve our infrastructure.

This maintenance will commence on 20 November at 01:00 AM CET and finish at 07:00 AM CET.

During this time, three connectivity outages are expected, each lasting approximately one hour and will impact most Gandi services.

All hosting operations will be suspended throughout the maintenance period.

We apologise in advance for any inconvenience caused.

Thursday 22 October 2009

Network Maintenance 28-30 October 2009 (Completed)

By Leland Vandervort on Thursday 22 October 2009, 16:30 - Hosting - Maintenance

We will be performing major upgrades to our network distribution infrastructure during the nights of 28 to 30 October. (This is the maintenance rescheduled from 21-23 October) During this time Gandi services will experience a number of intermittent disruptions in connectivity beginning at 1am (CEST) with maintenance activities finishing by 7am (CEST) each day. We will, nevertheless, endeavour to minimise impact to services where possible, but given the scale of the upgrades being performed, most services will encounter at least some disruption. Gandi Hosting will be the most affected during this operation, with an expected cumulative total of approximately 90 minutes of network outage. Other Gandi services will be partially affected.

We apologise in advance for any inconvenience this work may cause.

UPDATE 2009-10-30 05:20 CET: This work has now been completed and brings additional capacity, resilience and performance to the distribution layers of the network. We will be scheduling a further maintenance in the coming weeks to further enhance the features of the new hardware that has been installed. We will of course keep customers informed nearer the time.

Wednesday 21 October 2009

Network Maintenance 21-23 October 2009 (cancelled for tonight)

By Leland Vandervort on Wednesday 21 October 2009, 09:03 - Maintenance

We will be performing major upgrades to our network distribution infrastructure during the nights of 21 to 23 October.  During this time Gandi services will experience a number of intermittent disruptions in connectivity beginning at 1am (CEST) with maintenance activities finishing by 7am (CEST) each day.  We will, nevertheless, endeavour to minimise impact to services where possible, but given the scale of the upgrades being performed, most services will encounter at least some disruption.  Gandi Hosting will be the most affected during this operation, with an expected cumulative total of approximately 90 minutes of network outage.  Other Gandi services will be partially affected.

We apologise in advance for any inconvenience this work may cause.

EDIT : The network upgrades are deferred until a further date.

Thursday 7 May 2009

Billing processing delays

By Ryan on Thursday 7 May 2009, 09:53 - Maintenance

Hello,

Our billing system has been encountering some problems following a last night's maintenance operation by our payment partner. As a result, there has been a delay in the completion of some of your orders. We are currently working on the problem and will get it corrected as soon as possible.

Please accept our apologies for any inconvenience this may have caused.

UPDATE 10;12AM CET: The problem has been corrected. All of the orders will be completed in a few minutes.

Monday 2 February 2009

Maintenance on the Gandi Groups

By aegiap on Monday 2 February 2009, 17:26 - Maintenance

The Gandi Groups (groups.gandi.net) are currently unavailable due to maintenance.

Please accept our apologies for the inconvenience.

EDIT: groups are back

Tuesday 20 January 2009

Maintenance on .EU

By Sam on Tuesday 20 January 2009, 18:50 - Maintenance

EURid, .EU domain names Registry, is proceeding with a maintenance tonight between 7.00 PM and 12.00 AM. .EU related operations (such as pruchase, renewal, technical operations) may not be available during this time.